RATES

Translations are charged according to the number of words in the source language, i.e. the document we receive from the client.  Should an electronic version not be available, the translated text will be used as the charge basis.  The quotation and turn-around times will depend upon the size, nature and complexity of the material provided. 

All projects are quoted on individually.  Please email us for a free quotation.

PAYMENT TERMS

Upon acceptance of the translated material, the client shall receive an invoice. Our payment terms are seven (7) business days and may be made by direct deposit or bank transfer.

EXPRESS TRANSLATIONS

An express order surcharge will be levied on express translations. Whether or not a job qualifies as an express order is determined at the quotation stage and is based on the scope of the project, as well as the deadline requirements as agreed upon by both parties.

FORMAT

At French.co.za we work with documents in most formats (MS Word, MS PowerPoint, MS Excel, MS Publisher, MS FrontPage, Adobe Acrobat, CorelDraw etc.). For your protection, we scan all incoming and outgoing documents with anti-virus software.

The original material may be submitted to us as e-mail attachments (up to 4MB) or as files transferred to our FTP server. CD ROMs, diskettes or any printed material may also be sent to us by international or domestic courier. The same options apply for delivery of the final product which will be delivered in the format required by the client (as a hard copy or electronically).

DELIVERY

• Quotations are free and are submitted to the client within 24 hours of the request.

• Our average delivery time is between 2000 and 3000 words per day (this will however depend on the nature of the text to be translated).

• We are dedicated to meeting delivery deadlines provided the quality of the translation is not compromised upon.

• If your translation is needed as a matter of urgency, we are able accommodate you subject to a 20% express translation surcharge.